Delivery areas
HexaTrap delivers to mainland France and Corsica.
Please note: in accordance with ADR regulations on the transport of dangerous goods, delivery of any product containing pressurised CO₂ gas is strictly limited to mainland France. Corsica, the metropolitan islands and the overseas departments and territories are excluded for these specific products.
For any enquiries outside these areas, please contact our customer service team at hello@hexatrap.com.
Carrier and delivery methods
Your orders are dispatched by our partner GLS, with two options to choose from:
- Home delivery
- Delivery to a collection point (max. 30 kg / max. 120 cm / 150 cm total dimensions L+W+H)
Prices and delivery times
- Free delivery on orders of €39 or more (including VAT) (home or collection point)
- For orders under €39 including VAT: a flat rate of €6.90 including VAT
- Corsica surcharge: +€30 incl. VAT (excluding CO2 products)
- Preparation time: maximum 2 working days (excluding weekends and public holidays)
- Delivery time: between 2 and 4 working days in mainland France
Track your order
- A dispatch email with a GLS tracking link will be sent to you as soon as your parcel leaves our warehouses.
- You can also track your parcel via your customer account.
- In the event of a delay or loss, please contact us at hello@hexatrap.com within 10 days of the dispatch notification.
Receiving your parcel
Upon receipt, check the condition of your parcel in the presence of the delivery driver. If there is any visible damage, note your detailed reservations on the delivery note and take photographs. Then contact our after-sales service at hello@hexatrap.com within 48 hours.
Important: the phrase ‘subject to unpacking’ has no legal validity. Unless an explicit reservation is made, the goods are deemed to have been accepted.
Right of withdrawal
In accordance with the law, you have 14 days from receipt to exercise your right of withdrawal, without giving any reason. The product must be returned in perfect condition for resale, in its original, unopened packaging.
- Return costs: at your expense
- Refund: within 14 days of receipt of the return (product price + original delivery charges)
- Procedure: withdrawal form → return authorisation number (RMA) required → return within 14 days
- Return address: FAVEX Customer Services — 39 Rue de Gombault, 41200 ROMORANTIN LANTHENAY
Exception: the right of withdrawal does not apply to consumables (lures, CO₂ gas cylinders) whose packaging has been opened, unsealed or from which the safety seal has been removed. These products cannot be returned or refunded once opened.
Returning CO₂ cylinders
CO₂ gas cylinders remain the property of FAVEX. To return them for an exchange:
- Use only the original box (approved for the transport of dangerous goods).
- Seal the box with strong adhesive tape and cross out any old labels.
- Stick the pre-paid GLS label (provided in the parcel or downloadable from your customer account) onto the top of the box, ensuring it lies flat.
- Drop off the parcel at a GLS collection point within 60 days of receipt.
After this period, a penalty of €20 (including VAT) per unreturned bottle will be charged to your registered credit card.
Permanent return: if you stop using your Hexatrap products, the return is free of charge (label available on request from hello@hexatrap.com). You will be paid a bonus of €2 (including VAT) per bottle in good condition.
Amending and cancelling a pending order
To ensure the fastest possible dispatch times, your orders are automatically forwarded to our logistics team as soon as they are confirmed. It is therefore not possible to amend or cancel them via your customer account.
If you have made a mistake and need to make urgent changes, please contact our customer service team as soon as possible at hello@hexatrap.com or via the contact form:
- Order status ‘Pending’: our advisers will do their utmost to intercept and amend your order manually.
- Orders with the status “Being prepared” or “Dispatched”: unfortunately, it is no longer possible to make any changes. You will need to wait until you receive your parcel to exercise your right of withdrawal.