All orders are placed online at www.hexatrap.com. Add products to your basket, log in, check that your delivery details are correct, then proceed to secure payment. Please note: delivery-address errors attributable to the customer may result in the actual redelivery costs being charged.

As soon as your order leaves our warehouse, you will automatically receive an email containing the tracking number and a link to our delivery partner (GLS). You can also find this tracking link in the “My Orders” section of your customer account.

To ensure the fastest possible dispatch, orders are automatically sent to our logistics team. It is therefore not possible to change or cancel a confirmed order directly from your customer account. However, if you have made a mistake, urgently contact our Customer Service team by email (hello@hexatrap.com):

• If your order status is “Pending”: our advisers will do their utmost to intercept it and amend it manually.
• If the status is “Being prepared” or “Shipped”: changes will unfortunately no longer be possible. You will need to wait until you receive your parcel in order to exercise your right of withdrawal.

Products available immediately display “Dispatched within 24–48 hours”. In the exceptional event of a partial stock shortage, we reserve the right to split delivery into several parcels, at no additional cost to you.