How can I contact Hexatrap / Favex customer service?
Our team of experts is based in France and is fully available to assist you. Our service is 100% digital (with no telephone support). You can contact us 24/7:
- By email: hello@hexatrap.com
- By message: via our online contact form. We are committed to handling your request and providing a personalised response as quickly as possible.
FAQs From Same Category
The success of mosquito control depends on positioning the trap correctly. First consult the supplied instructions and our online guides. If the problem persists, call on our experts: contact our after-sales service by email and include a plan or photographs of your outdoor space. Our technicians will carry out a free, personalised remote assessment.
As part of our commitment to sustainability, we guarantee that our products can be repaired. You will find spare parts and consumables on the long-standing website of our parent company: https://monproduitfavex.fr/ (Spare Parts & Consumables section). If in doubt, contact our after-sales service with your device reference.
Machines and devices (traps) are covered by a 2-year warranty from the date of purchase. Spare parts are guaranteed for 1 year. As part of our commitment to repairability, we guarantee the availability of essential spare parts for at least 5 years.
For any request concerning a HexaTrap trap, please contact us by email at hello@hexatrap.com and include:
- Your purchase invoice.
- Your telephone number.
- An explanatory email describing your request. A member of our team, based in the heart of the Sologne region, will promptly contact you to provide support and a solution, Monday to Friday excluding public holidays.