Our team of experts is based in France and is fully available to assist you. Our service is 100% digital (with no telephone support). You can contact us 24/7:

• By email: hello@hexatrap.com
• By message: via our online contact form. We are committed to handling your request and providing a personalised response as quickly as possible.

The success of mosquito control depends on positioning the trap correctly. First consult the supplied instructions and our online guides. If the problem persists, call on our experts: contact our after-sales service by email and include a plan or photographs of your outdoor space. Our technicians will carry out a free, personalised remote assessment.

As part of our commitment to sustainability, we guarantee that our products can be repaired. You will find spare parts and consumables on the long-standing website of our parent company: https://monproduitfavex.fr/ (Spare Parts & Consumables section). If in doubt, contact our after-sales service with your device reference.

Machines and devices (traps) are covered by a 2-year warranty from the date of purchase. Spare parts are guaranteed for 1 year. As part of our commitment to repairability, we guarantee the availability of essential spare parts for at least 5 years.

For any request concerning a HexaTrap trap, please contact us by email at hello@hexatrap.com and include:

• Your purchase invoice.
• Your telephone number.
• An explanatory email describing your request. A member of our team, based in the heart of the Sologne region, will promptly contact you to provide support and a solution, Monday to Friday excluding public holidays.

All HexaTrap traps benefit from a 2-year parts-and-labour warranty from the date of purchase.
After-sales service & contact: for any questions or assistance, contact us at hello@hexatrap.com or through the contact form on our website.

Sustainability is in Hexatrap’s DNA. Our traps are designed to be repaired, not discarded. You will find all our consumables and accessories directly at hexatrap.com (Consumables section), and spare parts on the long-standing spare-parts website of our parent company, monproduitfavex.fr.

To guarantee prompt handling, a written record of your case and in-depth technical expertise, our Customer Service department operates 100% digitally. If your device (Hexatrap, HexaSafe or HexaCatch) malfunctions, do not panic. Our team of experts based in France, in the Sologne region, is ready to help. Write to us directly at hello@hexatrap.com or use the contact form on our website.

For a quick diagnosis, please always include in your message:

• Your order number or purchase invoice.
• A precise description of the issue encountered.
• Optional but very useful: photographs of where your trap is located in your garden, or a short photo or video of the fault. Often, a simple change of location will solve the problem. We are committed to providing a personalised response and solution as quickly as possible, Monday to Friday.