Hexatrap metal cylinders remain the exclusive property of FAVEX at all times. When you place an order, you pay for the gas (the contents) and for the grant of a temporary licence to use the cylinder (the container).

You have a strict 60-day period after receipt to return your empty cylinders to us. This return is 100% free thanks to the prepaid GLS label provided in your parcel.

For safety reasons related to ADR transport, follow these rules:

1. Use only the original box (it is approved for this purpose).
2. Seal the box securely with good-quality adhesive tape.
3. Remove or cross out all previous labels and barcodes using a marker pen.
4. Attach the new return label flat on the top of the box (do not fold it over an edge).

If you fail to return them within 60 days, a penalty of €20.00 incl. VAT per missing cylinder will be charged to your bank card.

To return your cylinders without purchasing new ones, request a free return label from our after-sales service. For every cylinder returned permanently in good condition, we will pay you a €2.00 incl. VAT return bonus.

Our subscriptions are non-binding. You can suspend or cancel them at any time through your customer area. For a cancellation to apply to the current cycle, it must be made at least 48 hours before the scheduled dispatch date. After that deadline, the box will be dispatched and charged, and the cancellation will apply to the following cycle. (Note: Hexatrap reserves the right to cancel a subscription in the event of payment failure or prolonged failure to return gas cylinders.)