My cylinder has been left in the sun. What should I do?
If the cylinder has become very hot to the touch, do not connect it to your device immediately and, above all, do not put it in a freezer to cool it down. Place it in the shade and wait for it to gradually return to room temperature before using it.
FAQs From Same Category
Running time depends on your programming:
- In 6 h/day mode: approximately 30 days (allow 3 to 4 cylinders for a full summer season).
- In 12 h/day mode: approximately 14 days.
- In 24 h/day continuous mode: approximately 7 days.
As the gas is under pressure, store spare cylinders away from direct sunlight and in a place where the temperature never exceeds 50°C. Never put them in a freezer.
Our consumables are subject to rigorous quality control. We guarantee that they fully comply with requirements when delivered. If a consumable arrives damaged or faulty when unpacked, our Customer Service team will replace it immediately.
After-sales service & contact: for any questions or assistance, contact us at hello@hexatrap.com or through the contact form on our website.
Do not throw it in the bin. Our cylinders are part of an environmentally responsible return network. Log in to your Hexatrap customer area to request an exchange or a free return using the prepaid label.