Running time depends on your programming:

• In 6 h/day mode: approximately 30 days (allow 3 to 4 cylinders for a full summer season).
• In 12 h/day mode: approximately 14 days.
• In 24 h/day continuous mode: approximately 7 days.

As the gas is under pressure, store spare cylinders away from direct sunlight and in a place where the temperature never exceeds 50°C. Never put them in a freezer.

Our consumables are subject to rigorous quality control. We guarantee that they fully comply with requirements when delivered. If a consumable arrives damaged or faulty when unpacked, our Customer Service team will replace it immediately.

After-sales service & contact: for any questions or assistance, contact us at hello@hexatrap.com or through the contact form on our website.

Do not throw it in the bin. Our cylinders are part of an environmentally responsible return network. Log in to your Hexatrap customer area to request an exchange or a free return using the prepaid label.

Mosquitoes locate their target in two stages: from far away, they detect the carbon dioxide (CO₂) we exhale when breathing. At close range, they target the smell of our skin. By releasing CO₂, your trap becomes an irresistible “beacon” that attracts mosquitoes from a very long distance. Tests show that adding CO₂ multiplies the number of mosquitoes captured by five.

Our HexaPure cylinders (425 g) contain gas of absolute purity. It is food-grade CO₂ from biomethanisation, produced in France. It is exactly the same neutral gas used to carbonate sparkling water. It contains no chemical substances harmful to health, animals or the environment.

Unlike a water bottle, pressurised gas is invisible. The only reliable way to tell whether your cylinder is empty is by its weight (it will be noticeably lighter than a new cylinder) or by a complete lack of airflow from the regulator outlet.

As the gas is under pressure, store your cylinders in a well-ventilated place, away from direct sunlight. The room temperature must never exceed 50°C.

If the cylinder has become very hot to the touch, do not connect it to your device immediately and, above all, do not put it in a freezer to cool it down. Place it in the shade and wait for it to gradually return to room temperature before using it.

Yes. Never attempt to puncture, modify or incinerate the cylinder. Do not throw it violently onto the ground. Do not use the cylinder if the upper valve (the thread) appears damaged.

It is very simple and free:

• Pack your empty cylinders in the original Hexatrap delivery box (it is approved for transport).
• Use the prepaid return label supplied in your parcel, or contact us via the contact form or at hello@hexatrap.com so that we can send you a prepaid return label.
• Drop off the parcel at a collection point. By returning your cylinders, you actively help reduce waste and avoid being charged the non-return penalty.

No. CO₂ gas does not expire at all. As long as your cylinder is stored in good conditions (away from direct sunlight and below 50°C), you can keep spare cylinders from one year to the next. The gas will remain intact and retain 100% of its effectiveness for the following season.